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CX 2.0: The Evolution of Customer Experience Management

by Scott Harris

CEO of SocialSurvey

In this 4-part series, learn the mechanics and outcomes of a good Customer Experience 2.0 (CX 2.0) strategy.

In this 1st edition...


Learn the basic principles of the new 

CX 2.0 methodology and the importance of having your customer experience Data in Motion, creating real-time improvement & powering your brand.

The Experience Economy
Evolution of economic value from raw goods to experiences, the social proof theory, the Amazon effect, and the local business reality.

Customer Experience can MAKE or BREAK a business! It’s that simple.

Part 1 | Part 2 | Part 3 | Part 4